Starbucks is making a big change to its cafe policies. No longer will anyone be able to walk into a Starbucks, hang out, or use the bathroom without making a purchase. This new move comes as part of a bigger effort to improve the overall experience for customers and workers alike, while addressing some issues the company has faced in recent years. But wait, there’s more to it than just bathroom rules!
Here’s the scoop: Starting now, Starbucks is rolling out a new code of conduct that will apply to all North American locations. CEO Brian Niccol is behind the shift, aiming to boost sales, bring back loyal customers, and improve relations with employees. These changes will be posted at store entrances, so no one misses them.
So, What’s New?
The updated policy aims to create a space that prioritizes paying customers who want to relax, grab a coffee, or use the restroom during their visit. A Starbucks spokesperson said it’s all about setting clear expectations to create a more welcoming environment for everyone. In other words, they want to make sure customers who are there to enjoy the cafe get the attention they deserve.
In addition to limiting bathroom access, the new policy includes:
- A ban on panhandling
- A no-tolerance rule for discrimination
- A ban on consuming outside alcohol
- No more vaping inside Starbucks
The company is also stepping up employee training to make sure everyone is on the same page.
But Wait, There’s a Twist!
Starbucks is encouraging customers to stay in the cafes rather than just grabbing a to-go order. Starting January 27, everyone can enjoy a free refill of hot or iced coffee when served in Starbucks’ ceramic mugs or reusable glasses. Previously, this perk was just for loyalty members, but now it’s available to everyone who’s hanging out in the store.
A Shift in Bathroom Access
This change marks a big shift in Starbucks’ policy on public restrooms. Back in 2018, Starbucks allowed anyone to use its restrooms, which helped the company position itself as a “third place” — not quite work and not quite home. But that open-door bathroom policy created challenges for both customers and staff.
The policy actually began after a public incident at a Starbucks in Philadelphia, where two Black men were arrested for waiting for a friend and asking to use the restroom. This caught national attention and led to a PR nightmare. In 2022, Starbucks’ former CEO even mentioned that the company might have to rethink its bathroom access policy due to safety concerns, particularly related to mental health issues. That same year, the company closed several locations for similar reasons.
What Does This Mean for You?
The change reflects a bigger problem — the lack of public bathrooms in many US cities. Businesses like Starbucks and McDonald’s have become makeshift public restrooms, but this can be a tricky situation. While Starbucks has gained from the open-door policy, it’s also faced some growing pains.
So, what’s next? While some might miss the “everyone welcome” bathroom rule, the new policy is a practical step to create a better space for Starbucks’ paying customers.
In the end, this change is all about creating a more enjoyable experience for people who come to Starbucks to relax and enjoy their drinks — and ensuring that everyone is treated fairly. What do you think? Are you a fan of the new policy, or do you miss the old Starbucks rules? Let us know in the comments!
